Refund Policy

RETURN AUTHORIZATION
 

Thank you for your order. Please note refunds and exchanges are only accepted for damaged or products that has not been worn or washed. In the event of an exchange or refund please follow the procedure below:
 

  1. Exchange: You have the option of exchanging the item for another size at the on campus JPL stores in Pasadena, CA, if you have been provided with on-lab access. Otherwise, please ship to the address listed below.

    The exchange should be requested within 7 days of receipt of the item(s) and must be in unused/new condition and have an associated RMA (Return Merchandise Authorization) number obtained from info@thejplstore.com. Once your item is received and inspected, the exchange will be processed.
     

  2. Refunds In order to receive a refund, returns should be completed within 7 days of receipt of the item(s). Products returned must be in unused/new condition and have an associated RMA (Return Merchandise Authorization) number obtained from thejplstore.onlab@gmail.com. Once your item is received and inspected, an exchange item, refund, or credit for future purchases will be issued.
     

Refunds are subject to shipping charges. Buyer is responsible for shipping charges
 

Once you have obtained a return confirmation please send the package to:


The JPL Store / Returns
Jet Propulsion Laboratory
4800 Oak Grove Drive, MS 114-104
Pasadena, CA 91109

We recommend choosing a shipping option that provides a tracking number and insurance for the valued amount of your package. Once your package is received, please allow 3-5 business days for processing. If you have any additional questions, please contact us at: 818-354-6120 or thejplstore.onlab@gmail.com.
 

Jet Propulsion Laboratory | 4800 Oak Grove Drive, MS 114-104 | Pasadena, CA 91109  |  818-354-6120
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