Shipping Policy

Due to the new COVID restrictions placed on LA County, production and shipping capacity has affected The JPL Store operations, and to minimize person-to-person handling of your items, The JPL Store ships from a variety of manufacturers across the United States. Your order may arrive to you in multiple shipments and the shipping of your order(s) may be delayed. 

 

All packages are shipped via UPS or the United States Postal Service. 

International Orders

We are no longer able to ship Internationally due to a change in regulations and policy. (Updated March 1, 2021)
 

We are open as is necessary due to COVID and on-property restrictions at Jet Propulsion Laboratory. We are closed on weekends, federal holidays, and JPL required off-property days.

We are committed to maintaining customer satisfaction, trust and integrity by delivering quality products and customer service with the best industry practices and continuous process improvement. 

Jet Propulsion Laboratory | 4800 Oak Grove Drive, Bldg. 114-104 | Pasadena, CA 91109  |  contactthestore@thejplstore.com
© 2020 Jet Propulsion Laboratory    |    Mission   |   Refund/Exchange Policy    |    Terms & Conditions    |    Privacy Policy    |    Shipping Policy
Managed by Eurest, a Compass Group USA company